Service & Maintenance

Maintenance, Repair and Refurbishment (MRR) involves fixing any sort of IT Infrastructure & Equipment should it become out of order. It also includes performing routine actions that keep the Network in working order and prevent trouble from arising.Without both support and maintenance, whether conducted in or out, organizations might be planning to fail in their stipulated ICT Service. This could lead to lengthy business outages and loss of business revenue. ECL Systems Ltd. offering Service Letter Agreement.

Service Level Agreement (SLA) is an agreement or contract between an organization and their service provider that details the obligations and expectations of the relationship. Working with ECL Systems Ltd. has many benefits. The SLA functions as a blueprint of the service, ECL will provide, and can protect your organization's ICT Communication Network and business plunge. Below we’ve provided the reasons why your organization should have an SLA with us-

We Sets Clear and Measurable Guidelines

An SLA is key to ensure you and ECL is on the same page in terms of standards and service. Establishing clear and measurable guidelines are important as it reduces the chances of disappointing you and provides you with recourse if obligations aren’t met.

We Provides Recourse for Unmet Service Obligations

If ECL fails to meet our obligations, there can be significant consequences for your organization's reputation and bottom line. In SLA, you and ECL would be a chance to include consequences if performance standards are not met. These monetary penalties may be able to assist your organization if losses are incurred. It also protects your organization and holds us accountable.

We keep you Peace of Mind

ECLs SLA can provide peace of mind to you and your enterprise. We will provide you assurance regarding the service as in the agreement and keep you Peace of Mind.

We review the contract

An SLA is key in protecting your organization and ensures you have a successful relationship with your provider. Any service provider you choose should be more than happy to create an SLA with you. However, having an SLA isn’t enough. Always remember to review the contract as your business grows or changes. Your needs may change over time and your SLA should always reflect your organization's evolving needs. ECL always go through mutual understanding in terms of performance standards are important to establish a positive experience for all involved parties as a technology group with time.